STORE POLICY
Customer Care
Our services are performed by professionals at a very high standard.
Cancellations & refunds Policy
Treatments/services are not transferable to other individuals.
We require at least 48 hours’ notice to be given for any appointment cancellation.
If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.
In the case of prepaid treatments, the treatment will be forfeited.Refunds will be provided where required under the Australian Consumer Law.
Prepaid Treatments
There is no refund on pre-pays and they are not transferable to other individuals.
Pre-pays treatments have a 12 month expiry date from when it was purchased.
48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
Payment Methods
– Credit / Debit Cards
– Cash
– Gift Vouchers